Assistant Manager IT

• Directed the configuration and oversight of Windows Server environments,

guaranteeing optimal system availability and robust security measures.

• Highly proficient in diagnosing issues with network firewalls, improving

security protocols, and boosting overall system performance.

• Exhibited a successful history of administering Office 365 platforms,

establishing secure VPN connections, and supervising firewall setups.

• Achieve recognition for spearheading IT infrastructure initiatives that

significantly reduce downtime and promote uninterrupted IT operations.

• Showcased expertise in IT infrastructure management, with key

competencies in network security, system integration, ensuring robust and

scalable IT solutions that align with business objectives.

• Recognized for exceptional leadership in cross-functional IT projects,

fostering collaboration among teams to drive innovation and improve service

delivery across the organization.

• Exhibited strong problem-solving capabilities and optimize IT infrastructure

to facilitate efficient and effective operational processes.

• Skilled in asset management using Snipe-IT, ticket handling via OS Ticket,

and hosting custom apps and websites, ensuring uptime and smooth user

experience.

• Contributed to ISO/IEC 27001:2022 compliance as a core committee

member by leading gap analyses, control implementation, and ISMS

improvements.

• Proficient in resolving hardware issues, managing Active Directory, Group

Policies, and user accounts to maintain secure and efficient IT operations.

• Administered Windows Server environments (2012,

2016, 2019) with a focus on high availability, security,

and system optimization.

• Configured and troubleshot Cyberoam and Seqrite

firewalls, enhancing network security posture and

operational efficiency.

• Oversaw Office 365 administration, including user

provisioning, permissions, and group management for

streamlined collaboration.

• Deployed and maintained VPN solutions to ensure

secure and reliable remote connectivity for end users.

• Installed and managed SQL Server 2008R2, executing

regular backups and restorations to support disaster

recovery readiness.

• Spearheaded end-to-end IT infrastructure projects,

driving operational continuity and minimizing system

downtime.

Windows System Administrator

• Deployed and configured multiple Windows Server

editions (2003, 2008, 2012) and client OS (XP, 7, 8),

ensuring seamless system compatibility and operational

stability.

• Administered end-to-end network infrastructure

encompassing VPNs, switches, and routers, delivering

secure and uninterrupted connectivity.

Technical Support Engineer / Jr. Network Engineer

• Administered and fine-tuned Cyberoam firewalls to

ensure secure internet access, proactively monitoring

and mitigating security incidents in real-time.

• Delivered robust LAN/WAN infrastructure support,

alongside end-to-end SQL Server (2008R2) deployment,

including user access control and automated backup

management.

• Resolved complex hardware issues across desktops and

laptops, ensuring minimal downtime and maintaining

optimal system performance for end users.

• Provided end-user support and successfully deployed

custom applications on client environments, ensuring

seamless integration and smooth functionality.

WOW Factor Award (2018)