E-Commerce Excutive

E-Commerce Excutive

Job Description

Key Responsibilities
1. Marketplace Operations & Return Management  Track and monitor returns across marketplaces on a daily basis.  Manage A-to-Z claims and dispute handling (Amazon).  Prepare and submit Plan of Action (POA) for listing/account issues.  Monitor LSP complaints and take corrective actions.  Track FBA removals and ensure proper reconciliation.  Oversee end-to-end claim management process.
2. Account Health & Compliance  Conduct weekly review of account health dashboards.  Monitor key metrics: ODR, LDR, Seller Ratings, Return Rate.  Ensure compliance with marketplace policies and guidelines.  Monitor policy updates and marketplace announcements.  Handle brand registry cases and intellectual property protection (Amazon).
3. Customer & Seller Support Management  Ensure customer queries are responded to within 24 hours.  Maintain high seller ratings through proactive issue resolution.  Handle escalations and ensure fair resolution of disputes.
4. Performance Monitoring & Reporting  Prepare monthly performance reports.  Conduct regular audits of account performance.  Identify operational gaps and recommend corrective measures.
5. Documentation & Record Maintenance  Maintain invoices, shipping documents, claims records, and compliance documentation.  Ensure proper data recording and reconciliation

How to Apply:

📝 Apply Here: https://forms.gle/dwPyzvD4vuj5o18s5

📱 WhatsApp: +91-9166674546

👀 More Opening check - https://whatsapp.com/channel/0029VaA4FDb5kg7EEnKL0E3g